rivacy Policy

Last Updated: August 2, 2026

Jupiter East LLC, doing business as The Sanctuary Yoga Studio (“The Sanctuary,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit The Sanctuary Yoga Studio website, use The Sanctuary mobile application, create an account, book services, make purchases, communicate with us, or otherwise interact with our services.

By using our website, mobile application, or services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Sanctuary Yoga Studio is operated by:

Jupiter East LLC d/b/a The Sanctuary Yoga Studio
6710 North Northwest Highway
Chicago, Illinois 60631
Email: info@thesanctuarychi.com

For questions or requests concerning your personal information, please contact us using the email address above.

2. Information We May Collect

Depending on how you interact with The Sanctuary, we may collect information including:

Account and contact information, such as your name, email address, telephone number, login/account information, and other information you provide when creating or maintaining an account.

Booking and participation information, such as classes, appointments, sound baths, workshops, events, or other services you reserve or attend, along with reservation history and related account activity.

Purchase and transaction information, such as products, memberships, packages, gift cards, services, and other purchases, transaction history, payment status, and billing-related information.

Payment-card information may be processed by Wix and/or applicable third-party payment processors. The Sanctuary does not necessarily receive or store your complete payment-card number.

Communications, including messages, inquiries, customer-service requests, email or SMS preferences, and other information you voluntarily provide when communicating with us.

Waiver and participation information may be collected separately in connection with participation in studio activities. Such information is handled according to applicable law and the terms of the relevant waiver or form.

Device and technical information may be collected automatically when you use our website or mobile application, such as device type, browser type, operating system, IP address, app activity, diagnostic information, and other technical information necessary to operate, secure, analyze, and improve our digital services.

Marketing and notification preferences, including whether you have elected to receive push notifications, promotional email, or SMS/text communications.

3. How We Collect Information

We may collect information:

Directly from you when you create an account, make a reservation or purchase, complete a form, contact us, or otherwise provide information;
Through your activity on our website or mobile application;
Through cookies, analytics technologies, and similar tools;
Through Wix and other technology providers that help us operate our website, mobile application, booking system, payments, communications, and related services; and
Through other services you choose to connect or interact with.

4. How We Use Your Information

We may use personal information to:

Create and manage your account;
Process class, event, appointment, and service reservations;
Process purchases, memberships, packages, and payments;
Manage cancellations, credits, and account activity;
Communicate with you regarding bookings, purchases, schedule changes, studio updates, and customer-service matters;
Send push notifications when you have enabled them;
Send promotional email or SMS communications where permitted and where applicable consent has been obtained;
Personalize and improve our website, mobile application, services, and customer experience;
Maintain the security and integrity of our systems;
Prevent fraud, misuse, or unauthorized activity;
Maintain appropriate business and transaction records;
Comply with legal, regulatory, tax, accounting, and other obligations; and
Protect the rights, safety, and property of The Sanctuary, our clients, and others.

5. Wix and Other Service Providers

The Sanctuary's website, mobile application, online booking services, memberships, e-commerce features, and related digital services are hosted or facilitated through Wix.com and its affiliated services.

Information you provide through our website or mobile application may therefore be processed or stored through Wix's systems, databases, applications, and infrastructure. Wix may process information according to its own applicable privacy practices.

We may also use third-party providers for functions such as payment processing, analytics, communications, email, SMS, app functionality, security, and other business services.

These providers may receive personal information to the extent reasonably necessary to perform services on our behalf.

Wix itself advises site owners to disclose Wix hosting/storage and relevant third-party technologies in their privacy policies.

6. Payments

Payments made through our website or mobile application may be processed through Wix Payments or other third-party payment processors.

Payment processors may collect payment-card information, billing information, transaction information, and other information required to process and secure your transaction.

We do not sell your payment information.

7. Push Notifications

If you enable push notifications through The Sanctuary mobile application, we may send notifications regarding matters such as:

Upcoming bookings or schedule information;
Studio announcements;
New classes or offerings;
Special events or workshops;
Promotions;
Membership or package information; and
Other Sanctuary-related updates.

You may disable push notifications at any time through your mobile device's notification settings.

8. Email and SMS Communications

If you provide your email address or telephone number, we may use that information for transactional communications related to your account, purchases, bookings, or services.

Where you have consented to marketing communications, we may also send promotional email or SMS/text messages concerning classes, events, offers, or other Sanctuary news.

You may unsubscribe from marketing email using the unsubscribe mechanism provided in the message.

You may opt out of promotional SMS messages using the applicable opt-out instructions provided with those messages.

Opting out of marketing communications does not necessarily prevent us from sending necessary transactional or service-related communications.

9. Cookies, Analytics, and Similar Technologies

Our website and digital services may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand how visitors use our services, analyze performance, and support marketing or other functionality.

Third-party applications or services used through Wix may also employ their own cookies or tracking technologies.

Where required by applicable law, we may request consent before using certain non-essential cookies or similar technologies.

Wix provides separate cookie/privacy controls for website owners, including cookie-consent functionality.

10. How We May Share Information

We may disclose information:

To Wix and other service providers that operate or support our website, mobile application, booking system, payments, communications, analytics, or business operations;
To payment processors to complete transactions;
When necessary to comply with law, regulation, legal process, or governmental request;
When reasonably necessary to protect the rights, property, security, or safety of The Sanctuary, our users, or others;
In connection with a business transaction such as a merger, acquisition, financing, restructuring, or sale of all or part of the business; or
With your direction or consent.

The Sanctuary does not sell your personal information for money.

11. Children's and Minors' Privacy

The Sanctuary offers certain services that may be appropriate for minors, including teen and family-oriented activities.

Minors may have accounts where permitted through our platform. Individuals under 18 should use our services with the knowledge and permission of a parent or legal guardian.

Participation in certain activities may require a parent or legal guardian to complete applicable consent forms or liability waivers.

We do not knowingly seek to collect personal information from children in violation of applicable law. If a parent or legal guardian believes that personal information relating to a child has been collected or used improperly, please contact us at info@thesanctuarychi.com.

12. Data Security

We use reasonable administrative, technical, and organizational measures, together with the security features provided by our technology providers, to protect personal information.

However, no website, mobile application, electronic transmission, or data-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts and transaction records, satisfy legitimate business needs, resolve disputes, enforce agreements, and comply with legal, tax, accounting, regulatory, fraud-prevention, and security obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and the capabilities of our service providers.

14. Accessing, Correcting, or Deleting Your Information

You may contact us to request access to, correction of, or deletion of personal information associated with your Sanctuary account, subject to applicable law and legitimate retention requirements.

Requests may be submitted to:

info@thesanctuarychi.com

Please include sufficient information for us to identify your account and understand your request.

Certain information may need to be retained after an account-deletion request when required or permitted for purposes such as legal compliance, tax or accounting records, transaction records, security, dispute resolution, or fraud prevention.

Where applicable, users may also have access to account-management or deletion functionality through the mobile application or Wix account/member features.

This section is particularly important for the Google Play submission: because your app allows account creation, Google requires both an in-app route for requesting account deletion and an external web method. Your published Privacy Policy gives you that external contact route, although we should verify Wix's exact in-app deletion flow during submission.

15. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, which may include rights to:

Request access to personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Withdraw certain consent;
Opt out of certain marketing communications; or
Exercise other privacy rights available under applicable law.

To make a privacy request, contact info@thesanctuarychi.com.

We may need to verify your identity before processing certain requests.

16. Third-Party Links and Services

Our website or mobile application may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review the privacy policies of third-party services you choose to use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the Last Updated date at the top of the page.

Material changes may also be communicated through our website, mobile application, email, or another appropriate method when required.

18. Contact Us

For questions about this Privacy Policy or to request access to, correction of, or deletion of personal information, please contact: